TikTok Shop · Policy change
TikTok Shop policy update: Added a formal warehouse inspection process for Fulfilled by TikTok…
- Added a formal warehouse inspection process for Fulfilled by TikTok (FBT) returns, where TikTok Shop will use physical inspection evidence to determine if refund liability falls on the seller (product/listing issue) or TikTok (logistics issue).
- Clarified that FBT sellers can review and appeal automated return/refund liability decisions directly within the Seller Center.
- Removed the detailed section regarding the Non-Buyer Fault Return and Refund Rate (NBFR) and its direct impact on the Shop Performance Score (SPS) from this specific policy page.
📄 Source monitored: Customer Order Cancellation, Return, and Refund Policy
Never miss a policy change again
SellerSafe emails you every marketplace policy change in plain English — free, every Monday.
This summary was generated by SellerSafe's AI from the before/after of the official policy page on September 18, 2026. It may not capture every nuance — always read the official source before making business decisions. SellerSafe is not affiliated with any marketplace.