TikTok Shop · Policy change
TikTok Shop policy update: Updated the policy date from 08/27/2026 to 08/28/2026, reflecting a…
- Updated the policy date from 08/27/2026 to 08/28/2026, reflecting a minor revision cycle.
- Removed the special $300+ threshold rule where TikTok Shop would review all refund-only requests on behalf of sellers, simplifying the tiered review structure.
- Clarified the 4PL 'Package not received' refund-only process: TikTok Shop now explicitly handles these cases through platform review automatically, and sellers are no longer required to approve or reject unless the case is outside eligible 4PL scope or additional information is requested.
- Reduced seller action burden for eligible 4PL refund-only requests, streamlining the claims process and removing the prior requirement to monitor claim status and proactively provide evidence.
📄 Source monitored: Customer Order Cancellation, Return, and Refund Policy
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This summary was generated by SellerSafe's AI from the before/after of the official policy page on August 29, 2026. It may not capture every nuance — always read the official source before making business decisions. SellerSafe is not affiliated with any marketplace.