TikTok Shop · Policy change
TikTok Shop policy update: Added a comprehensive, restructured Customer Order Cancellation…
- Added a comprehensive, restructured Customer Order Cancellation, Return, and Refund Policy effective 08/25/2026, covering shipping types (TikTok Shipping, Seller Shipping, FBT) and their distinct cancellation/return responsibilities.
- Added explicit cancellation window customization options (1-hour, 3-hour, or 5-hour windows) for qualified Seller Shipping sellers, with the 1-hour pending period as a non-negotiable default.
- Tightened seller response requirements: sellers must act on cancellation or refund requests within 24 hours or TikTok Shop may auto-approve and issue refunds, and shipping an item does NOT automatically close a cancellation request.
- Added auction/collectibles-specific cancellation rules requiring seller approval and limiting customer self-cancellation rights, impacting resellers and collectors.
📄 Source monitored: Customer Order Cancellation, Return, and Refund Policy
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This summary was generated by SellerSafe's AI from the before/after of the official policy page on August 26, 2026. It may not capture every nuance — always read the official source before making business decisions. SellerSafe is not affiliated with any marketplace.