TikTok Shop · Policy change
TikTok Shop policy update: Added explicit Cancellation Rules for Auction Orders section…
- Added explicit Cancellation Rules for Auction Orders section, clarifying that customers cannot cancel auction/bidding orders directly and must contact Customer Service or the seller, with no guaranteed cancellation outcome.
- Tightened customer self-cancellation conditions by specifying distinct rules per shipping type: TikTok Shipping customers can cancel before 'To Ship'/'Awaiting Collection' status, while Seller Shipping customers are limited to the 1-hour 'Pending' window without seller approval.
- Extended cancellation window customization options for qualified Seller Shipping sellers, allowing custom windows of 1 hour, 5 hours, or 24 hours, while making the 1-hour pending period a non-customizable default.
- Added seller action requirement for Seller Shipping auction/standard orders: sellers must respond to cancellation requests within 24 hours by uploading tracking or approving cancellation, or TikTok Shop may auto-approve and refund.
📄 Source monitored: Customer Order Cancellation, Return, and Refund Policy
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This summary was generated by SellerSafe's AI from the before/after of the official policy page on August 26, 2026. It may not capture every nuance — always read the official source before making business decisions. SellerSafe is not affiliated with any marketplace.