TikTok Shop · Policy change
TikTok Shop policy update: Updated the definition of a completed order for CHR point…
- Updated the definition of a completed order for CHR point eligibility: only orders that have passed the return, refund, and cancellation period now count as 'Order Completed,' tightening point accrual for creators with high return/cancellation rates.
- Added a new CHR Details page (accessible via a 'Learn More' button) and Point Reset History in Rating History, giving creators more transparency into how points expire (after 90 days) and reset.
- Added a new FAQ entry clarifying why creators may not receive CHR points for recent orders, reinforcing the stricter order-completion requirement.
- Added a 'How to Improve Your Score' section summarizing positive actions (policy quizzes, compliant content, PAHR monitoring), reflecting a broader push toward proactive creator compliance education.
📄 Source monitored: TikTok Shop Creator Health Rating
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This summary was generated by SellerSafe's AI from the before/after of the official policy page on August 26, 2026. It may not capture every nuance — always read the official source before making business decisions. SellerSafe is not affiliated with any marketplace.