TikTok Shop · Policy change
TikTok Shop policy update: Added a provision allowing customers to request an accelerated…
- Added a provision allowing customers to request an accelerated refund if a return package shows no logistics update for 10 or more days in reverse logistics, with TikTok Shop empowered to issue refunds before items are returned to the seller.
- Added explicit consequences for sellers who provide fake, incorrect, or undeliverable return addresses: TikTok Shop may issue an accelerated refund to the customer at the seller's expense, including all associated costs.
- Tightened enforcement around return address accuracy, shifting financial liability directly onto sellers when undeliverable addresses cause return packages to be sent back to customers.
📄 Source monitored: Customer Order Cancellation, Return, and Refund Policy
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This summary was generated by SellerSafe's AI from the before/after of the official policy page on August 26, 2026. It may not capture every nuance — always read the official source before making business decisions. SellerSafe is not affiliated with any marketplace.