TikTok Shop · Policy change
TikTok Shop policy update: Added a new 'EDT+2 Refund-Only Requests' policy that allows TikTok…
- Added a new 'EDT+2 Refund-Only Requests' policy that allows TikTok Shop to automatically approve refund-only requests without seller review if an order remains undelivered 2 calendar days after the Estimated Delivery Date, in eligible scenarios.
- Added that Customer Service may initiate these EDT+2 refund requests on the customer's behalf, bypassing the normal seller review window.
- Added a limited seller remedy: if the order is later delivered, sellers may appeal and may be eligible for compensation, though this is not guaranteed.
- Removed the prior framing that 'Products Not Received' was the primary refund-without-return trigger, inserting a new upstream EDT+2 mechanism that increases sellers' exposure to automatic refunds on late shipments.
📄 Source monitored: Customer Order Cancellation, Return, and Refund Policy
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This summary was generated by SellerSafe's AI from the before/after of the official policy page on August 26, 2026. It may not capture every nuance — always read the official source before making business decisions. SellerSafe is not affiliated with any marketplace.