TikTok Shop · Policy change
TikTok Shop policy update: Added detailed Cancellation Rules for Auction Orders clarifying…
- Added detailed Cancellation Rules for Auction Orders clarifying that customers cannot cancel auction orders directly and must contact Customer Service or the seller
- Clarified Seller Shipping logistics requirements by specifying LSPs must be supported by TikTok Shop as listed in the Seller Shipping User Guide
- Restructured cancellation timeframe options for qualified Seller Shipping sellers into a clearer bulleted format (1 hour, 5 hours, 24 hours)
- Refined automatic cancellation language from "will be" to "may be" automatically canceled, providing more platform discretion
📄 Source monitored: Customer Order Cancellation, Return, and Refund Policy
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This summary was generated by SellerSafe's AI from the before/after of the official policy page on June 12, 2026. It may not capture every nuance — always read the official source before making business decisions. SellerSafe is not affiliated with any marketplace.