TikTok Shop · Policy change
TikTok Shop policy update: Added new Customer Service-Initiated Partial Refund process where…
- Added new Customer Service-Initiated Partial Refund process where TikTok Shop customer service can initiate partial refunds on behalf of buyers for eligible single-SKU issues
- Tightened seller response timeframes to 2 business days for items ≤$100 or 4 business days for items >$100, with automatic approval if no response
- Restricted sellers from modifying refund amounts in customer service-initiated cases, and limited each item to only one such refund per order
- Updated policy effective date from 05/26/2026 to 06/04/2026
📄 Source monitored: Customer Order Cancellation, Return, and Refund Policy
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This summary was generated by SellerSafe's AI from the before/after of the official policy page on June 5, 2026. It may not capture every nuance — always read the official source before making business decisions. SellerSafe is not affiliated with any marketplace.